Payments
How do I pay for a Kraftedprint purchase?
Kraftedprint offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Kraftedprint’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking, Gift Card, Cash on Delivery and Wallet to make your purchase.
Kraftedprint also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Kraftedprint?
There are NO hidden charges when you make a purchase on Kraftedprint. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the seller policy. Please check individual seller for the same. In case of seller WS Retail, the $20 delivery charge is waived off on orders worth ₹500 and over.
What is Cash on Delivery?
If you are not comfortable making an online payment on Flipkart.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is $500. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.
How do I pay using a credit/debit card/Paypal?
We accept payments made by credit/debit cards issued in India and 21 other countries.
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards, Paypal.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups.
Shipping
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Seller or our delivery partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some delivery partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- The Seller offering the product
- Product’s availability with the Seller
- The destination to which you want the order shipped to and location of the Seller.
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the delivery partner’s time-to-deliver in your location.
Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.
Seller does not/cannot ship to my area. Why?
Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.
If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Whether the Seller ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable delivery partners in your location
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our delivery partner servicing your location to accept cash as payment at the time of delivery.
Our delivery partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a third-party delivery service. Return fees are borne by the Seller.
I did not receive my order but got a delivery confirmation SMS/Email.
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
Cancellation and Return
Can I modify/change the specification for the ordered product without cancelling it?
No, once an order is placed the specification of the product can not be modified.
Why i am getting charged for cancellation? / What is cancellation Fee?
Cancellation fee will be applied or charged only if an eligible order is cancelled after 24 hours of placing.
The reason is to compensate for the time and effort incurred in processing the order by the seller. Also, to compensate our logistics partner for incurring a cost when they ship the order, if the order is shipped. Note: Customer can find this information under the order details by logging into his/her Kraftedprint account.
I see the 'Cancel' button but I can't click on it. Why?
A greyed-out ‘Cancel’ button may indicate:
– The item is out for delivery or already delivered.
– The item is non-refundable (e.g., digital products like Gift Cards).
– The cancellation window has passed and doorstep cancellations may incur fees.
Check the product’s cancellation policy before purchase for clarity.
How long does it take to cancel an order?
If the seller hasn’t shipped the order, it will be canceled immediately. If already shipped, cancellation occurs once the delivery partner confirms the return.
In some cases, a cancellation fee may apply if cancelled after the specified time. Cancellation windows vary by category, and doorstep cancellations may also incur fees. Please check the product page for details.
Can I reinstate a cancelled order?
Once an order is cancelled, it cannot be processed or delivered. It is recommended that you place a new order based on availability.
To locate the product quickly, visit the ‘Orders’ section of your Kraftedprint account and select ‘Buy now’.
Where can I find the free cancellation period once an order is placed?
After placing an order, you can find the free cancellation period on the ‘Order Details’ page.